Know Your Rights

NYC Financial Justice Hotline / Linea de Justicia Financiera

The NYC Financial Justice Hotline will be closed on September 6, 2021, in observance of Labor Day. We will reopen on Tuesday, September 7, 2021, at 12 p.m. If you are contacting us about an urgent matter, visit to find other legal services organizations that may be able to help you. If your matter is not urgent, complete our online intake form at, or call us back on September 7, 2021 during hotline hours, and we will get back to you as soon as possible. Thank you.

La Línea de Justicia Financiera NYC estará cerrado el 6 de septiembre del 2021 para Labor Day. Reabriremos el martes, 7 de septiembre del 2021, a las doce. Si tiene un asunto urgente, visite para buscar servicios legales gratuitos. Si su asunto no es urgente, llena nuestro formulario ingresando a, o llámenos el 7 de septiembre durante nuestras horas de operación, y nos comunicaremos lo más antes posible. Gracias.

New Economy Project’s hotline provides free information, legal advice and referrals to community groups and low income NYC residents.

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Financial Justice Issues Covered by the Hotline

New Economy Project’s hotline advises low income NYC residents on a range of financial justice issues, including:

  • Problems opening or maintaining a bank account
  •  Unfair bank fees or other unfair bank practices
  • Payday loans, check cashers, pawn shops
  • Abusive debt collection practices
  • Problems related to your credit report
  • Prepaid debit cards, payroll cards
  • Credit checks by employers
  • Sending money home (remittances)

Not Covered by the Hotline

The hotline does NOT provide information on:

  • Bankruptcy
  • Foreclosure Prevention
  • Small Claims Court
  • Debt Consolidation

The hotline is available to low income NYC residents and community groups only. If you are from outside NYC, please do not call the hotline. Visit or for referrals to free or low-cost legal services in your area.

*A copy of New Economy Project’s grievance procedure is available upon request.