New Economy Project’s hotline provides free information, legal advice and referrals to community groups and low income NYC residents.

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212-925-4929 (or click here to request assistance online) 

The hotline is staffed in English and Spanish, and interpretation is available in many other languages. We also have outreach and know-your-rights materials in the Bengali, Korean, and Russian.

Financial Justice Issues Covered by the Hotline

New Economy Project’s hotline advises low income NYC residents on a range of financial justice issues, including:

  • Problems opening or maintaining a bank account
  •  Unfair bank fees or other unfair bank practices
  • Payday loans, check cashers, pawn shops
  • Abusive debt collection practices
  • Problems related to your credit report
  • Prepaid debit cards, payroll cards
  • Credit checks by employers
  • Sending money home (remittances)

Not Covered by the Hotline

The hotline does NOT provide information on:

  • Bankruptcy
  • Foreclosure Prevention
  • Small Claims Court
  • Debt Consolidation

The hotline is available to low income NYC residents and community groups only. If you are from outside NYC, please do not call the hotline. Visit or for referrals to free or low-cost legal services in your area.

*A copy of New Economy Project’s grievance procedure is available upon request.

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